We want you to be completely satisfied with your shopping experience at www.kivimob.com. Please review our return and refund policy outlined below for clarity on how returns and refunds are handled.
AliExpress Affiliate Relationship
www.kivimob.com is an affiliate website that directs users to product listings on AliExpress. When you make a purchase through our affiliate links, the return and refund policies are subject to the terms and conditions set forth by AliExpress and the specific seller from whom you purchased the item.
Return and Refund Cases
- Product Issues: If you encounter any issues with the product you purchased, such as receiving a damaged item, a different product than expected, or a defective item, please refer to the return and refund policies specified in the AliExpress listing.
- Initiating Returns: To initiate a return or request a refund, follow the instructions provided on the AliExpress platform. Typically, you will need to log in to your AliExpress account, navigate to the order details, and follow the prompts to request a return or refund.
- Seller’s Terms: Each seller on AliExpress may have specific return and refund policies. These policies may include deadlines for initiating returns, conditions for returning items (e.g., unused, in original packaging), and any associated restocking fees or return shipping costs.
- Communication: If you encounter any challenges or have questions regarding the return and refund process, we recommend communicating directly with the seller through the AliExpress messaging system.
Our Commitment
While www.kivimob.com acts as a platform to showcase products and facilitate purchases, we do not directly handle returns or refunds. We are committed to assisting you throughout the shopping process and ensuring that you have access to the information needed to address any issues that may arise with your order.
Contact Us
If you have any questions or concerns about returns, refunds, or any other aspect of your shopping experience on www.kivimob.com, please do not hesitate to contact us at [your contact email]. We are here to assist you and provide support as needed.
Please note that all return and refund cases will be handled according to the policies and procedures outlined by AliExpress and the respective sellers. Thank you for choosing www.kivimob.com for your online shopping needs. We appreciate your understanding and cooperation.
Happy shopping!